Frequently Asked Questions

Get answers to common questions about Biofreeze.

Biofreeze is a topical analgesic containing menthol that creates a cooling sensation. Applied by your therapist to sore or inflamed areas, it helps interrupt pain signals, allowing deeper massage work and immediate, short-term relief.

Most clients tolerate Biofreeze well, but sensitive skin can react. Our therapists perform a patch test and adjust amount or avoid application if irritation occurs. Tell us about allergies, skin conditions, or recent topical medications before treatment.

Biofreeze provides a cooling effect and is generally not combined with heat immediately. Wait at least 20–30 minutes after applying heat therapies before using Biofreeze, and inform your therapist so they can sequence treatments safely for comfort and effectiveness.

Relief duration varies by person and condition, usually lasting from thirty minutes to several hours. Biofreeze offers short-term symptom relief to enable therapy; discuss chronic pain strategies with your therapist for longer-term management.

Yes — avoid or use cautiously with open wounds, broken skin, severe dermatitis, or known menthol allergy. Diabetics with reduced sensation should consult a physician. Always disclose medical history and medications so your therapist can assess suitability.

Yes, you can use over-the-counter Biofreeze at home following instructions on the label. Avoid applying to broken skin and wash hands after use. If unsure, ask your therapist for recommended frequency and any interactions with topical or oral medications.